After people understand current reality and what they have to do
with it, there is a need to learn the interpersonal tools necessary
to work together towards dealing with these issues. These
interpersonal tools fall in three major categories: 1)
Communication, 2) Teamwork, and 3) Conflict Management.
It has
never failed: Communication has always been one of the issues that
come up when asking a firm what could enhance your success.
Communication has different dimensions, however. People need to
understand how to communicate, there needs to be a willingness to
communicate, and then there has to be a clear information flow
system that supports the communication process. During the
communication-training module we train in these three areas. At the
end of the training session, which I typically one day in length
(though the specific time frame and implementation of the training
can vary depending on the size of the firm), people are excited and
motivated by a simple process that dramatically enhances
communication.
Team
training results in people understanding the need to have shared
responsibility and accountability in all that is done. People learn
how to be accountable to each other as well as to the client,
customer, and their leader or manager. There is a clear
understanding of how true team dynamics can result in synergy.
Further, people understand the difference between true team dynamics
and various models that typically come to mind such as the family
model, a community model, or a sports team model. Each one of these
examples or models has pros and cons when it comes to team dynamics.
Your staff will learn how true team dynamics surpass these models to
reach the higher performance and fulfillment of a high performing
team. This training session typically lasts a day unless the firm's
size or other restrictions limit or expand that application.
Conflict
management, which takes about a day of training, teaches how to
accomplish conflict resolution, but it goes beyond that concept to
the bigger issue of conflict management. In conflict management
people learn how to prevent conflict, how their personal internal
processes contribute to the process, how to differentiate between
unwanted reality and true conflict, and how to engage in "defensive"
conflict management as well as "offensive" conflict management. The
outcome of this day is to give people the comfort and skills to
proactively engage in the conflict process attempting to achieve
win/win results.
At the
conclusion of step #2, there is an alignment of people's
interpersonal skills that creates a greater sense of oneness toward
a common goal. This step alone has caused some organizations to
become more successful and experience changes in their bottom line.
After this step, a staff member of one medical office took the
initiative and found a way to save $500.00 a month by making a small
adjustment on how some ordering was done. Multiply $500.00 a month
and you have a major portion of that person's wages for the year.
The
initiative came from this person understanding individual
responsibility and the need for shared initiative that was learned
in the team training. In a hospital three departments found ways to
save monies that translated into a minimum of $500,000.00 savings
for the hospital in a one-year period. A COO of another hospital
said they saved a million dollars through implementing team
dynamics. An architectural firm said they found one person's
complete salary plus 2% of another senior person's salary was going
to fixing problems other people did. They saved an enormous amount
of money when the team committed to "doing it right the first time
together."
Go to Module #3:
Visionary
Strategic Planning
If you
want to know more about our 5-star business development module,
schedule a free 45-minute consultation to get your questions
answered by calling 800.792.1262.
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Module #1:
An Assessment of Current Reality
The First Step Toward Success
Module
#2:
People (Interpersonal Training)
Ensuring That The Most Valuable Of All Resources, Your People,
Can Work Well Together.
Module #3:
Direction
(Visionary Strategic Planning)
Through A Dynamic Process We Will Help You Create A Shared
Visionary Strategic Plan.
Module #4:
Efficiency
(Organization of Systems and
Structure)
Creating Greater Productivity and Profitability by Defining
an Organizational Structure and Efficient Management Systems.
Module #5:
Effective
Marketing (Growth & Delivery)
The Ability To Deliver A Product With Abundant Success.
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If you want to know more about our 5-star business development
module, you can schedule a free 45-minute consultation to get your
questions answered by calling 800.792.1262.
