Conflict Management Training

Conflict is inevitable but it need not be devastating. Yet many people are uncomfortable with conflict; some avoid it at all costs – others pounce on the conflict situation in ways that provoke poor outcomes. This seminar teaches you how to determine what conflict is…and what it is not. It teaches you how to be comfortable with conflict. Further, it teaches you a simple, proven process for quick resolution. In this seminar you will learn:

• What to do when someone comes to you in conflict

• How to approach someone with whom you may have potential conflict issues and achieve win/win results.

• When to speak, when to listen, and how to effectively do both in a conflict situation.

• How to handle the emotion that surrounds conflict.

• When to not use conflict management techniques which could potentially amplify a non-conflict situation that “feels” like conflict.

• How to stay issue-based and solution-oriented in a conflict moment.

• Ways to prevent conflict from returning or surfacing in the first place

The Agenda - What We Cover

 

Here are only a Few Benefits of Conflict

• Reveals true lines of authority within a team, including informal and formal leaders.

• The confrontation of divergent views often produces ideas of superior quality. Aggressive behavior in conflict situations is not necessarily irrational or destructive. Conflict behavior is the instrumental, goal-oriented behavior of two largely rational parties. The aggressive pursuit of apparently conflicting goals by two parties may well lead to constructive outcomes.

• Conflict between groups can foster internal cohesiveness and unity of purpose within groups.

The Cost of Conflict

• Personal energy and commitment that is brought on by focusing on personal conflicts at the expense of team performance.

Learn what is real Conflict?

• Process Verses Structural Causes of Conflict

• Sources of Conflict

Learn about the Natural Process of How Conflict Happens

• Four recognizable stages in the Conflict Process

Learn about the Internal Contributors to Conflict

• Internal Threats that create Conflict

• Self-esteem issues

• Your philosophy regarding Conflict

• Five Styles of Conflict Interaction

Learn the importance of Communication in Conflict Management

• Temperament differences and conflict

Learn how to control your emotions

• Fear is the most prevalent conflict emotion

• Tools for controlling emotions

Learn How to Manage Conflict effectively?

• Offensive Management Conflict

• Defensive Management Conflict

Learn what to do at an Impasse, or a "Brick Wall"

What should a leader/manager do when he/she sees conflict in team members?

Learn How to manage conflict in groups?

Learn how to establish conflict prevention within your company?

For this FREE Seminar Preview Pack, send us your Company Name, Contact Name, Address, Telephone, and E-mail address